FAQ

Q. How do I purchase and check my order on the site?
To order: -

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue. Then, add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a login page where you need to log into your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Cutie Home offers various kind of Payment Methods as shown below :-

1. Credit Card

Via Paypal (Visa or Mastercard / American Express / Paypal Funds)  for Malaysian & International Buyers.

2. Internet banking

Via MOLpay (Internet Banking: MEPS, CIMB, Maybank, Bank Islam and all major banks in Malaysia)

3. Bank Transfer (manual transfer over ATM or bank counter)

Bank : Affin Islamic Bank Berhad 
Bank Account : 106620001082
Account Name : Cerdik Solution 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may take a photo or scan and email us the above info to Email Address : support@cutiehome.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still in pending status.

- Please send an email to our customer service email at support@cutiehome.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
Products transaction currency will be done in Malaysian Ringgit (default currency) or US Dollar. 

Q. How long does the delivery usually takes?
Delivery usually will take about 2 working days to 4 working days. Peak seasons like Chinese New Year and Hari Raya usually take longer delivery time.

Q. Why am I seeing Amazon advertisements on your website?
We understand that some products not sold on our website can be found on Amazon.com marketplace. We are an associate (affiliate) of Amazon and would like to share with you some great deals from Amazon website.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send the query using the Contact Us page.